Competency and Sensitivity Training

CalOptima is responsible for ensuring that all staff, Health Network staff and health care providers, who interact with CalOptima Members, receive cultural competency and disability awareness training. The training modules contain topic specific content created in accordance with Medi-Cal Managed Care Division (MMDC) All Plan Letter 11-010; Competency and Sensitivity Training Required in Serving the Needs of Seniors and Persons with Disabilities, or any update or revision thereof, and the CalOptima Three-way Agreement with CMS and DHCS for Cal MediConnect.

Learn about the types of disabilities within the CalOptima population and the legal requirements related to access for our members.

Learn the meaning of cultural competent care and the services we use to promote equal access to health care.