Online Member Request, Appeal Or Complaint Form

Please fill out the form below to request a coverage decision, appeal or to file a formal complaint for any part of care or service you had from OneCare Connect Cal MediConnect Plan (Medicare-Medicaid Plan). Click “Submit” to make sure your information is right before you submit your form. If you have any problems filling out this form, please call OneCare Connect Customer Service department at 1-855-705-8823. TDD/TTY users can call 1-800-735-2929.

If you wish to have someone represent you other than your doctor, you must submit an Appointment of Representative Form or a legal document authorizing a representative to act on your behalf.

* = Mandatory Fields

Date of Complaint:

Saturday, December 21, 2024

* Name of person filling out this form:

*Date of Incident/Denial:

* Relationship:

* Member First Name:

MI:

* Member Last Name:

* Contact/Message Number:

* Current Home Address:

* City:

* ZIP Code:

* Member ID Number:

* Member's Date of Birth:

* Do you have a denial letter signed by a doctor?

Yes

Description of the concern or issue. Briefly describe the reason for your appeal, complaint or request, including requests for exception of our drug coverage. Include drug name(s) or service denied, date and details:

How have you tried to resolve this problem?

Please take some time to review this form to make any changes or add more information. If you have any problems filling out this form, please call OneCare Connect Customer Service department at 1-855-705-8823. TDD/TTY users can call 1-800-735-2929.

Thank you for taking time to share your concerns with OneCare Connect. Please read your OneCare Connect Member Handbook for more information on your member rights, health coverage and available services.

OneCare Connect Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-855-705-8823 Toll-free
711 TTY

Visit Us

Visit our office Monday through Friday from 8 a.m. to 5 p.m.
Walk-ins welcome.
We are closed on certain holidays.
Address, map and directions
We speak your language
Request interpreter services

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H8016_22WEB001_2022_A (Accepted 9/25/2021)

Disclaimers

Materials available on this website in PDF format may require the free Adobe Reader to view. To download Adobe Reader for free from the Adobe website, click here.