Your Rights

How to report and solve problems If you have concerns about your health care services, you have the right to file a complaint (grievance) or appeal.

Your rights and responsibilities As a CalOptima Health OneCare (HMO D-SNP) member, you have rights and responsibilities.

Your right to privacy View CalOptima Health’s Notice of Privacy Practices

Other important documents Language assistance, Notice of Nondiscrimination and other helpful information.

Report Compliance, Fraud or Abuse Issues Call our Compliance and Ethics Hotline at 1-855-507-1805 (TTY 711) or report the activity using our Compliance and FWA Reporting Form. The confidential form has instructions on how to fill it out and where to send it. You do not have to give your name to report fraudulent activity.

OneCare Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-877-412-2734 Toll-free
711 TTY
Sign Up for OneCare
1-877-412-2734 Toll-free
711 TTY

Enrollment information

Visit Us

Visit our office Monday through Friday from 8 a.m. to 5 p.m.
Walk-ins welcome.
We are closed on certain holidays.
Address, map and directions
We speak your language
Request interpreter services

New OneCare Members

Frequently asked questions
Get quick answers to common questions about OneCare
New Member Orientation
Come to a meeting to learn about your new benefits

Pharmacy

About the OneCare pharmacy program
Learn about your drug benefits
Medication Therapy Management
This program gives you tools to get the most from your drugs

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H5433_25WEB001_M_2025 (Accepted 9/17/2024)

Disclaimers

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