OneCare Connect

Your Rights

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How to report and solve problems If you have concerns about your health care services, you have the right to file a complaint (grievance) or appeal.

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Your rights and responsibilities As a OneCare Connect member, you have rights and responsibilities.

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Your right to privacy Download PDF Icon View CalOptima’s Notice of Privacy Practices

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Other important documents Language assistance, Notice of Nondiscrimination and other helpful information.

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Report Compliance, Fraud or Abuse Issues Call our Compliance and Ethics Hotline at 1-855-507-1805 (TTY 711) or report the activity using our Compliance and FWA Reporting Form. The confidential form has instructions on how to fill it out and where to send it. You do not have to give your name to report fraudulent activity.

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To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H8016_22WEB001_2022_A (Accepted 9/25/2021)

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