PACE

Your Rights

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How to report and solve problems If you have concerns about your health care services, you have the right to file a complaint (grievance) or appeal.

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Your rights and responsibilities As a PACE participant, you have rights and responsibilities.

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Your right to privacy Download PDF Icon View CalOptima’s Notice of Privacy Practices

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Other important documents Language assistance, Notice of Nondiscrimination and other helpful information.

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Report Compliance, Fraud or Abuse Issues Call our Compliance and Ethics Hotline at 1-877-837-4417 (TTY 711) or report the activity using our Compliance and FWA Reporting Form. The confidential form has instructions on how to fill it out and where to send it. You do not have to give your name to report fraudulent activity.

Contact Us
  • PACE Customer Service
    You can contact us Monday through Friday from 8 a.m. to 4:30 p.m.
    1-714-468-1100 Local
    1-855-785-2584 Toll-free
    1-714-468-1063 TDD/TTY

  • Sign Up for PACE
    1-714-468-1100 Local
    Enrollment information
Visit Us
  • Visit our office Monday through Friday from 8 a.m. to 4:30 p.m.
    Walk-ins welcome.
    We are closed on certain holidays.
    Map and directions
    13300 Garden Grove Blvd.
    Garden Grove, CA 92843

  • We speak your language
    Request interpreter services
New PACE Members
Forms and Documents

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H7501_WEB015_M Approved 8/22/19

Date Revised August 23, 2019