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Monday through Friday from 8 a.m. to 4 p.m. Pacific Time

CalOptima's Competency and Sensitivity Training

These training modules are designed to assist you and your staff in working with CalOptima members. We know you will find this information to be very valuable and timely.

CalOptima is responsible for ensuring that all staff, Health Network staff and health care providers, who interact with CalOptima Members, receive cultural competency and disability awareness training. The training modules contain topic specific content created in accordance with Medi-Cal Managed Care Division (MMDC) All Plan Letter 11-010; Competency and Sensitivity Training Required in Serving the Needs of Seniors and Persons with Disabilities, or any update or revision thereof, and the CalOptima Three-way Agreement with CMS and DHCS for Cal MediConnect.

Other Trainings by Topic

Community-Based Adult Services (CBAS) Online TrainingPDF File Indicator Image

Improving Patient Satisfaction in the Medical Office TrainingPDF File Indicator Image

Long-Term Care: Admission Authorization and DenialsPDF File Indicator Image

DHCS Staying Healthy Assessment (SHA) Training

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