24 Hour Nurse Advice Phone Line

Need to Get Health Advice?

If you need health advice, call your doctor first or your health network. We want you to be able to get answers to your health questions when you or your loved ones are sick, not feeling good or injured.

Call the CalOptima Nurse Advice Phone Line at 1-844-447-8441 to help you:

If you can’t get a hold of your doctor, you can talk to one of our nurses 24 hours a day, 7 days a week by calling the CalOptima Nurse Advice Phone Line. Nurses answer the phone, and can help you get the facts you need to take care of yourself at home. The nurse can also help you find out what care you need, such as at the doctor’s office, urgent care or the emergency room.

  • Figure out your symptoms and what you can do
  • Give you facts about non-urgent and urgent care
  • Refer you to get help or see your doctor, go to urgent care or visit the hospital
  • Explain your condition or your diagnosis
  • Learn about your medication
  • Provide interpreter services by phone

We have staff that speak your language. TDD/TTY users can call 1-844-514-3774.

If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H5433_19MM027_M Accepted (09/25/18)

OneCare (HMO SNP) is a Medicare Advantage organization with a Medicare contract. Enrollment in OneCare depends on contract renewal. Eligible beneficiaries can enroll at any time. Eligible beneficiaries must have Part A and Part B to enroll in the plan. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. Co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details. Other Pharmacies/Physicians/Providers are available in our network. Medicare beneficiaries may also enroll in OneCare (HMO SNP) through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Medicare has neither reviewed nor endorsed this information. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. OneCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This information is available for free in other languages. Please call our customer service number at 1-877-412-2734, 24 hours a day, 7 days a week. TDD/TTY users should call 1-800-735-2929.

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