Benefits

How to order over-the-counter (OTC) items

As a member of CalOptima OneCare Connect Cal MediConnect Plan (Medicare-Medicaid Plan), you have a benefit that allows you to order from hundreds of OTC products that you may need. The items you choose can be mailed directly to your home. You will receive an OTC catalog listing the many products available.

You can order in 3 easy ways

Online

Visit
caloptima.conveyotcsolutions.com *

By Phone

Call
1-855-299-5410
(TTY: 711)

By Mail

Download
The printable order form

*By clicking the link to caloptima.conveyotcsolutions.com you will be leaving the official CalOptima website. The policies that apply to the official CalOptima website may not be the same as the terms of use for other websites. CalOptima does not operate or control the linked website and is not responsible for its operation or content.

2022 Over-the-Counter (OTC) Catalog and Ordering Instructions Download the catalog. Learn how to order OTC items online, by phone or by mail.

OneCare Connect Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-855-705-8823 Toll-free
711 TTY
Sign Up for OneCare Connect
1-800-960-9070 Toll-free
Enrollment information

Visit Us

We are continuing to serve our members through our Customer Service phone numbers, as we adhere to guidelines to reduce the possibility of COVID-19 transmission. Our buildings are closed to visitors.
We speak your language
Request interpreter services

New OCC Members

Frequently asked questions
Get quick answers to common questions about OCC
New Member Orientation
Come to a meeting to learn about your new benefits

Pharmacy

About the OCC pharmacy program
Learn about your drug benefits
Medication Therapy Management
This program gives you tools to get the most from your drugs

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H8016_22WEB001_2022_A (Accepted 9/25/2021)

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