PACE

Your Rights

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How to report and solve problems If you have concerns about your health care services, you have the right to file a complaint (grievance) or appeal.

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Your rights and responsibilities As a PACE participant, you have rights and responsibilities.

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View CalOptima’s Notice of Privacy Practices

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Other important documents Language assistance, Notice of Nondiscrimination and other helpful information.

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Report Compliance, Fraud or Abuse Issues Call our Compliance and Ethics Hotline at 1-877-837-4417 (TTY 711) or report the activity using our Compliance and FWA Reporting Form. The confidential form has instructions on how to fill it out and where to send it. You do not have to give your name to report fraudulent activity.

Contact Us
  • PACE Customer Service
    You can contact us Monday through Friday from 8 a.m. to 4:30 p.m.
    1-714-468-1100 Local
    1-844-999-PACE (7223) Toll-free
    1-714-468-1063 TDD/TTY

  • Sign Up for PACE
    1-844-999-PACE (7223) Toll-free
    Enrollment information
Visit Us
  • We are continuing to serve our members through our Customer Service phone numbers, as we adhere to guidelines to reduce the possibility of COVID-19 transmission. Our buildings are closed to visitors.

  • We speak your language
    Request interpreter services
New PACE Members
Forms and Documents

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H7501_22WEB001_M (Approved 3/9/2022)

Date Revised January 21, 2022