Other CalOptima Health Programs and Services

We strive to get you the care you need, when you need it. That’s why as one of our members, you can get extra services at no cost to you.

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Interpreter Services: Speaking Your Language

We respect your culture, beliefs and the value of clear communication with your health care providers. That’s why we offer interpreter services, such as:

Staff who can help you in your preferred language
Free interpreter services, such as American Sign Language, for all your health care needs—no need to rely on friends or family members
24/7 interpreter services for medical services (e.g., doctor visits, after-hours care, urgent care, pharmacy services, health education classes) and non-medical services (customer service, member complaints and orientation meetings)
Health education and enrollment materials in multiple languages at no cost
Other formats, such as braille, audio or large print at no cost

For scheduled visits, please ask for an interpreter at least 5 working days before:

Simply call your health network
Call CalOptima Health Customer Service toll-free at 1-888-587-8088 (TTY 711), Monday through Friday, from 8 a.m. to 5:30 p.m. We have staff who speak your language.

Doctor speaking with patient using sign language

Member Liaisons: Connecting You With Health Care Services

Our Customer Service team’s Member Liaison Specialists provide member services to seniors, people with disabilities or chronic conditions, people without housing and people under the age of 21 who participate in the Whole-Child Model program. They can:

Connect you with health networks, providers, case managers and community-based organizations across Orange County to give you access to services and solve health care and psychosocial issues
Help you with planning doctor visits and getting medical supplies, such as wheelchairs, wheelchair repairs and crutches

Call CalOptima Health Customer Service toll-free at 1-888-587-8088 (TTY 711), Monday through Friday, from 8 a.m. to 5:30 p.m. We have staff who speak your language.

Multipurpose Senior Services Program: Helping Seniors Live at Home

With our Multipurpose Senior Services Program (MSSP), seniors can stay in their own homes and out of a nursing home. Our care managers work closely with you, your family and community resources to help you have a higher quality of life at home. The program is funded by the California Department of Aging.

Check If You Qualify for MSSP

To be part of MSSP, you must:

Be 65 years of age or older
Live in Orange County
Need nursing home-level care
Receive Medi-Cal with no share of cost

Feel Reassured With Health Care Management Services Just For You

Full assessments, so we can know your and your family’s needs
Tailored care plans that tap into local resources and support your lifestyle
Exclusive services and items for your needs, even if they’re not available through your family or community
Seamless connections to services that match your care plan goals
Ongoing support, so your care plan is always updated to meet your moment-to-moment needs
Steady care, to make sure you don’t have any gaps and to link you to new services as your situation changes

Enjoy a Wide Range of Coordinated Care Services to Meet Your Needs

Community-Based Adult Services (CBAS) to help you stay active and engaged
Medical supplies, such as walkers and wheelchairs, so you have the tools you need to get around
Non-medical supplies for your quality of life, such as medical alert systems and home ramps
Personal care to help you do daily tasks and enjoy much-needed rest
Trips to and from your appointments
Minor home repairs to keep your living situation safe
Counseling services, because your mental and emotional well-being is just as important as your physical health

Learn More About MSSP

Call CalOptima Health Customer Service toll-free at 1-888-587-8088 (TTY 711), Monday through Friday, from 8 a.m. to 5:30 p.m. We have staff who speak your language.

Supplemental Security Income: Supporting Seniors, so They Can Buy Essentials

Supplemental Security Income (SSI) is a federal program that helps people who are age 65 or older, blind or disabled with limited income. It gives them monthly cash payments to buy essentials, such as food, clothing and shelter.

Let Us Help You Apply for SSI

We’re working with Centauri Health Solutions to guide you through the SSI application process. Centauri Health Solutions works with the Social Security Administration (SSA) for you at no cost. Centauri Health Solutions staff will:

Help you complete paperwork
Get medical records for you
Plan your visits with SSA offices

If you get a letter from Centauri Health Solutions, it will include details on how to get help with your SSI application. For more info, call CalOptima Health Customer Service toll-free at 1-888-587-8088 (TTY 711), Monday through Friday, from 8 a.m. to 5:30 p.m. We have staff who speak your language.

Two people speaking and completing paperwork

More Services For You

CARE COORDIANTION

Case Management

Our Case Management program helps members with complex medical needs. Case managers are doctors, nurses or other health care professionals. They help coordinate medical care, community resources and other services.

BEHAVIORAL HEALTH SUPPORT

Substance Use Disorder Preventive Services

We offer Alcohol Misuse Screening and Counseling (AMSC) to members age 18 and older. Our members can get:

1 alcohol misuse screening per year using an approved screening tool (more screenings if medically needed).
Up to 3 brief behavioral counseling sessions per year (more sessions if medically needed).

If you need services to help with major alcohol-related issues, we can refer you to the Orange County Drug Medi-Cal Organized Delivery System (DMC-ODS).

For support, call our CalOptima Health Behavioral Health line toll-free at 1-855-877-3885 (TTY 711), 24 hours a day, 7 days a week.
Call CalOptima Health Customer Service toll-free at 1-888-587-8088 (TTY 711), Monday through Friday, from 8 a.m. to 5:30 p.m. We have staff who speak your language.