New Member Orientation

New to OneCare?

At the new member orientation, you will learn about:

Your benefits
Your rights and responsibilities
How to get medical services and medications
How to use resources in your community

Are you a new member? Download the New Member Orientation PDF The New Member Orientation explains your benefits as a CalOptima Health OneCare (HMO D-SNP) member and how you can access them.

If you want to sign up, have questions, or need to request an interpreter, please call OneCare’s Customer Service department at the numbers below.

OneCare Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-877-412-2734 Toll-free
711 TTY
Sign Up for OneCare
1-877-412-2734 Toll-free
711 TTY

Enrollment information

Visit Us

Visit our office Monday through Friday from 8 a.m. to 5 p.m.
Walk-ins welcome.
We are closed on certain holidays.
Address, map and directions
We speak your language
Request interpreter services

New OneCare Members

Frequently asked questions
Get quick answers to common questions about OneCare
New Member Orientation
Come to a meeting to learn about your new benefits

Pharmacy

About the OneCare pharmacy program
Learn about your drug benefits
Medication Therapy Management
This program gives you tools to get the most from your drugs

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H5433_25WEB001_M_2025 (Accepted 9/17/2024)

Disclaimers

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