About CalOptima

Tracy Hitzeman, RN

Executive Director, Clinical Operations

Tracy Hitzeman, RN

As Executive Director, Clinical Operations, Tracy Hitzeman, RN, oversees the Case Management, Utilization Management and Long-Term Support Services departments. A registered nurse and certified case manager, she brings more than 30 years of experience in the health care industry. Hitzeman has been dedicated to serving CalOptima members since 2009, initially facilitating coordination of medical services as part of the Utilization Management team. She later transitioned to the Case Management department where she worked to enhance CalOptima’s programs and implement OneCare Connect, a Cal MediConnect health plan that coordinates care for people who have Medicare and Medi-Cal.

Prior to joining CalOptima, she served as the medical operations manager at Sedgwick Claims Management Services. Hitzeman received her nursing degree from Los Angeles County Medical Center School of Nursing.

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