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Website Privacy Notice

Current as of March 2016

Thank you for visiting the CalOptima website. As part of our commitment to protect your personal information, the following notice applies to the website, which CalOptima produces and maintains.

This notice tells you:

  1. What type of information CalOptima may gather during your website visit
  2. Why the information is gathered
  3. What CalOptima may do with the information

As a visitor and user of the CalOptima website, you are accepting the policies and practices described in this privacy notice. If you do not agree to the terms of this notice, please exit the website immediately. Continued use of the CalOptima website means you agree to the terms of this notice.

Data Collection

CalOptima does not collect information about you while you use the website, other than information automatically collected and stored about your visit. (See “Information Automatically Collected and Stored — Anonymous.”) However, personal information can be collected if you voluntarily choose to provide that information to CalOptima.

Information Automatically Collected and Stored - Anonymous

What Is Collected

As a visitor and user of the CalOptima website, certain personal information about you may be collected, as is typical of all websites. Note that this information does not identify you individually. CalOptima may automatically collect and temporarily store the following “anonymous” information about your visit:

  • The Internet protocol address used to access the Internet
  • The date and time of visit
  • The pages visited
  • The search terms used to locate the CalOptima website, if visited from a search engine
  • The Internet protocol address and/or name of the previous website, if visited via a link

Unless specifically stated otherwise, no additional information will be collected about you.

Why the Information Is Collected

CalOptima website uses cookies, invisible images (often referred to as tracking pixels, retargeting pixels, pixel tags, clear GIFs or web beacons), and related technologies. Cookies are small pieces of information that are stored in a designated file on your computer. Our site uses cookies, invisible images and related technologies placed by us or third parties for a variety of purposes including to operate and personalize the website. These may also be used to track how you use the site and to target ads to you on other websites. The information collected may also be used for statistical purposes.

How the Information Is Used

CalOptima may use this information to determine which areas of the website are commonly used and which documents are commonly searched. The collection of this data allows CalOptima to improve user satisfaction by making the website more useful to visitors.

When you view CalOptima’s website or an ad for CalOptima on other sites, third party advertisers may place or recognize a unique cookie on your browser. The websites and the advertisers may also use invisible images (often referred to as tracking pixels, retargeting pixels, pixel tags, clear GIFs or web beacons) to note which website pages you visit after viewing our ads. The information that is collected through the use of these images is not personally identifiable and is used only to track responses to our advertising efforts.

Personal Information Provided - Voluntary

What Is Collected

Please note that you do not have to give us personal information to visit our website, and services and forms available on CalOptima’s website may also be accessed by calling CalOptima’s Customer Service department at 1-714-246-8500, or toll-free at 1-800-587-8088, Monday through Friday, from 8 a.m. to 5:30 p.m. Pacific time. We have staff who speak your language. Members with hearing or speech impairments can call our TDD/TTY line at 1-714-246-8523.

You may also visit CalOptima in person at 505 City Parkway West, Orange, CA 92868, Monday through Friday, from 8 a.m. to 5:30 p.m.

You may voluntarily choose to provide CalOptima with personal information, including but not limited to:

  • Name
  • Date of birth
  • Member ID number
  • Mailing address
  • Email address
  • Telephone number

Why the Information Is Collected

CalOptima will collect only the necessary information required to fulfill your request.

How the Information Is Used

If you choose to provide CalOptima with personal information about yourself in order to ask a question, make a request or complete a form, CalOptima will only use the information to fulfill the stated purpose of the communication. CalOptima will not share personal information with third parties; it will only be used for the purpose for which it was intended.

Note that this information is protected by the Privacy Act, which restricts how CalOptima may use information yet permits certain disclosures.

Disclosure

CalOptima does not disclose, give, sell or transfer any personal information about website visitors, unless required by law enforcement or statute per Title 45 § 164.512.

Security Safeguards

CalOptima has appropriate administrative, technical and physical safeguards in place to protect the privacy of health information on all forms, including electronic and hard copy. CalOptima staff are trained and educated to ensure that reasonable measures are taken to safeguard protected health information from any use or disclosure that would violate HIPAA regulations or CalOptima’s privacy policies. CalOptima staff have limited access to protected health information through job-based access and password protections. CalOptima has firewalls to protect information from those who do not need to access protected health information to perform their job functions. CalOptima conducts regular training sessions on HIPAA regulations, the CalOptima Privacy Program, and policies and procedures. All CalOptima employees are required to complete annual training on corporate and HIPAA compliance. All employees who knowingly violate the terms listed in CalOptima’s Privacy Program or the policies and procedures are subject to disciplinary action, including and up to possible termination and civil and/or criminal prosecution.

Internet Disclaimer

CalOptima exercises great care to guarantee the safety of personal information disclosed while on the website and provides the most secure transmission of information from your computer to CalOptima servers. However, the Internet prevents CalOptima from guaranteeing the confidentiality of the information CalOptima receives through the Internet. If you do not feel comfortable disclosing your personal information through the Internet but require services, contact CalOptima’s Customer Service department at 1-714-246-8500, or toll-free at 1-800-587-8088, Monday through Friday, from 8 a.m. to 5:30 p.m. Pacific time. We have staff who speak your language. Members with hearing or speech impairments can call our TDD/TTY line at 1-714-246-8523.

You may also visit CalOptima in person at 505 City Parkway West, Orange, CA 92868, Monday through Friday, from 8 a.m. to 5:30 p.m.

For site security purposes and to ensure that this service remains available to all users, CalOptima employs software programs that monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage the website. In the event of authorized law enforcement investigations, and pursuant to any required legal process, information from these sources may be used to help identify an individual.

Notice of Privacy Practices

To view the Notice of Privacy Practices, please click on the link below:

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