Personal Care Coordinator Trainings

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If you have questions or need assistance, call our Provider Relations Department at:

1-714-246-8600

Monday through Friday from 8 a.m. to 4 p.m. Pacific Time

Personal Care Coordinator Trainings

Personal Care Coordinator (PCC) training is conducted annually for newly hired PCCs at the Health Networks. It is conducted on an as needed basis for internal, CalOptima employed PCCs. Training includes an overview of Model of Care processes, role and responsibilities of the PCC, as well as motivational interviewing, health literacy, member satisfaction, and impact to key performance indicators (KPIs). Leaders from CalOptima Case Management, Long Term Services and Supports, Health Education and Disease Management, Behavioral Health and Network Management departments present briefly on how each department relates to the actions and accountabilities of PCCs.

New PCC Training Modules Coming Soon

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