OneCare Connect Trainings

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Questions




If you have questions or need assistance, call our Provider Relations Department at:

1-714-246-8600

Monday through Friday from 8 a.m. to 4 p.m. Pacific Time

OneCare Connect Trainings

OneCare Connect providers and their staff are required to complete training modules on key OneCare Connect topics. The training requirement applies to those who are directly responsible for providing health care services to our members or who administer OneCare Connect health care benefits. Each training module contains topic-specific content created to meet the California Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS) and CalOptima three-way contract requirements.

All providers are required to access and view the module titled, OneCare Connect Program Overview.

Required Module

OneCare Connect Program OverviewPDF File Indicator Image

Topic Modules

Other topic modules may be completed as appropriate or instructed.

OneCare Connect Behavioral Health TrainingPDF File Indicator Image

OneCare Connect Enrollee Services Training (Customer Service)PDF File Indicator Image

OneCare Connect Grievances and Appeals TrainingPDF File Indicator Image

OneCare Connect Interdisciplinary Care Team TrainingPDF File Indicator Image

OneCare Connect Long-Term Services and Supports (LTSS) and In-Home Supportive Services (IHSS) TrainingPDF File Indicator Image

OneCare Connect Member Rights TrainingPDF File Indicator Image

OneCare Connect Model of Care TrainingPDF File Indicator Image

Upon completion of each module, notify your contracted Health Network as per their instructions.

If you have questions or need assistance, call Provider Relations Department at 1-714-246-8600.

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