Other Eligibility Resources

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If you have questions or need assistance, call our Provider Relations Department at:


Monday through Friday from 8 a.m. to 4 p.m. Pacific Time

As a Provider, you may utilize the following additional resources to verify member eligibility and benefits:

  • Call the CalOptima Interactive Voice Response (IVR) System at 800-463-0935

  • The Automated Eligibility Verification System (AEVS) is accessible by calling 800-456-2387 (Medi-Cal Only)

  • Contact the Point of Service (POS) Help Desk at 800-541-5555 (Medi-Cal Only)

  • Obtain eligibility information online through CalOptima Link by clicking here.

For contact telephone numbers providing eligibility information about a specific medical service, click here to view the CalOptima Eligibility and Benefits Reference Guide.

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