At CalOptima, We Speak Your Language

At CalOptima, We Speak Your Language

At CalOptima, we believe in the importance of providing services that are sensitive to the needs of the community. We want to make sure you have access to the best health care possible.

CalOptima respects you, your culture, and your beliefs. We want you
to feel comfortable talking with us and your health care providers.

To make it easier for you, CalOptima provides:

  • Bilingual staff to help you in your language
  • Interpreter services, including American Sign Language, at no cost to you for all of your health care needs. You do not need to ask friends or family members to interpret for you. You can get interpreter services 24 hours a day, 7 days a week for:
    Medical services: doctor visits, after-hours services, urgent care services, pharmacy services and health education classes
    Non-medical services: customer service, member complaints and member orientation meetings
  • Health education and enrollment materials printed in several languages at no cost to you
  • Materials in other formats, such as Braille, audio or large print

All you need to do is call your health network or CalOptima.
For scheduled appointments, make sure to ask for an interpreter at least
five (5) working days before your appointment.

To reach CalOptima, call 1-714-246-8500 or toll-free at 1-888-587-8088, 24 hours a day, 7 days a week. You can also visit our Website at www.caloptima.org. TDD/TTY users can call 1-800-735-2929.

Talk to us… we speak your language.

CalOptima is a county organized health system administering the Medi-Cal, OneCare (HMO SNP), OneCare Connect Cal MediConnect Plan (Medicare-Medicaid Plan), and Program of All-Inclusive Care for the Elderly (PACE) programs in Orange County.

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