Other Programs

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Questions

Preguntas
Câu Hỏi
سئوالات
질문
الأسئلة
問題

If you need another copy of the CalOptima Member handbook, have questions, or need help with your health care, please call our Customer Service Department at:

1-714-246-8500
1-888-587-8088 (toll free)

24 hours a day, 7 days a week.

Members with hearing or speech impairments can call the TDD/TTY line at 1-800-735-2929.

We also provide interpreter services at no cost to our members.

We have staff who speak your language.

Tenemos personal que habla su idioma.

Chúng tôi có nhân viên nói cùng ngôn ngữ với quý vị

ما پرسنلی را در استخدام داریم که به زبان شما تکلم می کنند.

여러분의 언어를 하는 직원이 있습니다.

ما پرسنلی را در استخدام داریم که به زبان شما تکلم می کنند

我們有工作人員會講您的語言。

Other Programs and Services

We want to make sure you have access to the best health care possible. Here are some of the programs we have in place to help you get the care you need, when you need it.

  • Our Member Liaison Program helps guide seniors, members with disabilities or members who have unstable housing through the health care system and can help answer questions about doctor’s appointments, prescriptions, durable medical equipment, and much more.
  • Our Multipurpose Senior Services Program (MSSP) helps frail, elderly members stay in their homes rather than go to nursing homes.
  • We provide bilingual staff and interpreter services so you feel comfortable talking to us and your health care providers.
  • We have Case Management for members who have difficult medical problems. Case managers are doctors, nurses or other health care professionals who help arrange for medical care, community resources and other services that may be needed.
  • We provide Non-Emergency Medical Transportation (NEMT), such as ambulance, litter van, or wheelchair van services when a medical or physical condition makes travel by ordinary public or private transportation not possible. Talk to your doctor about this benefit.
  • We offer members access to help with the application process for Supplemental Security Income, a federal program that helps those who are either aged (65 or over), blind, or disabled and have little or no income.

For a complete list of covered services, see your CalOptima Member Handbook.

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