Provider Trainings

Personal Care Coordinator Training

Personal Care Coordinator (PCC) training is conducted annually for newly hired PCCs at the Health Networks and on an as needed basis for internal, CalOptima employed PCCs. Training includes an overview of Model of Care processes, role and responsibilities of the PCC, as well as motivational interviewing, health literacy, member satisfaction, and impact to key performance indicators (KPIs).

Leaders from CalOptima Case Management, Long-Term Services and Supports, Behavioral Health, Network Management and Population Health Management departments present briefly on how each department relates to the actions and accountabilities of PCCs.

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