Your Rights

How to report and solve problems If you have concerns about your health care services, you have the right to file a complaint (grievance) or appeal.

Your rights and responsibilities As a OneCare Connect member, you have rights and responsibilities.

Your right to privacy View CalOptima’s Notice of Privacy Practices

Other important documents Language assistance, Notice of Nondiscrimination and other helpful information.

Report fraud and abuse Call our Compliance and Ethics Hotline at 1-877-837-4417 or report it using our form. You do not have to give your name to report fraudulent activity.

OneCare Connect Customer Service
You can contact us online or by phone, 24 hours a day, 7 days a week.
1-855-705-8823 Toll-free
1-800-735-2929 TDD/TTY
Sign Up for OneCare Connect
1-800-960-9070 Toll-free
Enrollment information

Visit Us

Visit our office Monday through Friday from 8 a.m. to 5 p.m.
Walk-ins welcome.
We are closed on certain holidays.
Address, map and directions
We speak your language
Request interpreter services

New OCC Members

Frequently asked questions
Get quick answers to common questions about OCC
New member orientation schedule
Come to a meeting to learn about your new benefits

Pharmacy

About the OCC pharmacy program
Learn about your drug benefits
Medication Therapy Management
This program gives you tools to get the most from your drugs

To file a complaint with Medicare, click on the following link to complete a complaint form on the Medicare website: Medicare Complaint Form.

H8016_WEB023 Accepted 06/17/19

OneCare Connect Cal MediConnect Plan (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Medi-Cal to provide benefits of both programs to enrollees. Limitations, co-pays, and restrictions may apply. For more information, call OneCare Connect Customer Service or read the OneCare Connect Member Handbook. Benefits and/or copayments may change on January 1 of each year. Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details. Other Pharmacies/Physicians/Providers are available in our network. The List of Covered Drugs and/or pharmacy and provider networks may change throughout the year. We will send you a notice before we make a change that affects you. OneCare Connect complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. You can get this information for free in other languages. Call toll-free 1-855-705-8823. TDD/TTY users can call 1-800-735-2929. The call is free.

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