Telehealth Visits During COVID-19

A telehealth visit is when you meet with your doctor or health care team to talk about medical concerns by phone, video app, text or email. A telehealth visit allows you to talk with your doctor by phone or audio and video over the internet. Your doctor can use apps such as Apple FaceTime, Facebook Messenger video chat, Google Hangouts video or Skype.

Your doctor will decide if your visit can be by telehealth on the phone or by video chat, or if you must go in person. You may need to have these things ready before a telehealth visit:

The people listed below should not delay seeking care:

Please call your doctor’s office to see if they offer telehealth visits. Your doctor’s office can help you schedule a telehealth visit and will tell you what app to use for that visit.

If you need health advice, call your doctor or your health network first. If you cannot reach your doctor or health network, you can talk with one of our nurses 24 hours a day, 7 days a week.

Call the CalOptima Nurse Advice Phone Line 24 hours a day, 7 days a week. Our nurses can help direct you to get care at the doctor’s office, urgent care or the emergency room. Call the Nurse Advice Phone Line toll-free at 1-844-447-8441. TTY users can call toll-free at 1-844-514-3774.

Call 911, if you think you are having a medical or psychiatric emergency or go to the nearest hospital.