Resources

Common Forms

Top forms and documents for providers

If you do not see a form you are looking for, or you have any questions, please call our Provider Relations department at 714-246-8600.

1500 Health Insurance Claims Form for 2014 Download PDF Icon Standard claim form used when billing for services provided to our members.

A

Add, Change, and Termination Form Download PDF Icon This form must be completed to report any additions, changes, and/or terminations to a provider’s network affiliates.

Add, Change, and Termination Form User Guide Download PDF Icon Use this guide to assist you in completing a request to report any additions, changes or terminations to a provider's network affiliate.

Appeals and Complaint Form — OneCare (HMO D-SNP) Download PDF Icon Use this form to request a coverage decision, appeal, or to file a formal complaint for any part of care or service from OneCare.

Anticipatory Guidance and Blood Lead Refusal Form Download PDF Icon Documents anticipatory guidance and parent/guardian refusal of blood lead screening for child members.

Appointment of Representative Form Download PDF Icon Used when appointing an individual to act as a representative of our member in connection to claim.

Authorization for Use or Disclosure of Protected Health Information (PHI) Download PDF Icon Gives permission for the release of member health information.

Authorization Request Form (ARF) Download PDF Icon Submit along with clinical documentation to request a review to authorize member’s treatment plan.

Authorization Request Form (ARF) for OneCare Download PDF Icon Submit along with clinical documentation to request a review to authorize OneCare member’s treatment plan.

B

Behavioral Health–Authorization Request Form (BH-ARF) Download PDF Icon Submit along with clinical documentation to request a review to authorize behavioral health services. For Applied Behavior Analysis (ABA), please use the BHT-ARF form.

Behavioral Health Treatment-Authorization Request Form (BHT-ARF) Download PDF Icon Submit along with clinical documentation to request a review to authorize BHT/ABA service.

Benefit Inquiry for Community-Based Adult Services (CBAS) Download PDF Icon Submit form for benefit information of CBAS participants.

C

Submit along with clinical documentation to request a review to authorize CBAS participant’s treatment plan.

CBAS Incident Report Form Download PDF Icon Used to provide a summary of adverse events that occur at or in transit to a CBAS center.

CBAS Member Discharge Plan and Reason Download PDF Icon Complete form to provide reason for CBAS discharge of member and continued treatment plan.

Childhood Lead Poisoning Prevention Branch Provider Attestation Download PDF Icon Use this form to attest to following the Childhood Lead Poisoning Prevention Branch guidelines when conducting blood lead screening tests.

View CalOptima Health’s commitment to conducting activities and operations in compliance with applicable law.

Forms outline the preventive health services that need to be addressed and documented at each child member’s periodic health assessment (well-child visit). These forms are a resource to support providers with the provision of pediatric preventive services. Pediatric Preventive Services are provided to members under 21 years of age in accordance with current American Academy of Pediatrics (AAP) bright future and U.S. Preventive Task Force (USPSTF) recommendations. These forms are not audit tools and use is not required.

Customized Wheelchair Evaluation Request Download PDF Icon Submit to evaluate and request member need for wheelchair equipment.

D

Diabetes Action Plan Download PDF Icon Complete and review with member for ongoing monitoring and treatment of diabetes.

E

H

Health and Wellness Referral Form Download PDF Icon Complete form to refer members to CalOptima Health's health management programs.

Health Homes Program Referral Form Download PDF Icon Use this form to refer members to CalOptima Health's Health Homes Program.

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In-Home Supportive Services (IHSS) Communication Form Download PDF Icon Submit this form to update information regarding IHSS.

Individual Request for Access to Protected Health Information (PHI) Download PDF Icon Submit this form to update information regarding IHSS.

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LTC/SNF MSSP Incident Reporting Form Download PDF Icon Submit when notifying CalOptima Health of a critical incident involving member.

M

Member Complaint Form — Medi-Cal Download PDF Icon Submitted by a member to inform CalOptima of a grievance or appeal.

Member Request to Amend Protected Health Information Download PDF Icon Submit when member wants to change information in health record.

Multipurpose Senior Services Program (MSSP) — Referral Download PDF Icon Complete with evaluating and referring member for MSSP services.

N

Non-Emergency Medical Transportation (NEMT) Authorization Request Download PDF Icon Complete when evaluating and requesting member’s need for NEMT.

O

OC CYS Inpatient Notification and Coordination Form Submit when notifying Orange County Health Care Agency/Behavioral Health (HCA/BH), Children & Youth Services (CYS) of inpatient admission of any child who is either suspected of or who is determined to be seriously emotionally disturbed (SED).

OC CYS Mental Status Screening Form Complete when evaluating the mental status of members.

Offset Consent Form Use this form when requesting CalOptima to offset overpaid amounts against future claims payments in lieu of submitting a check.

OneCare Health Risk Assessment Form Fill out this form to identify health care needs and help our members stay healthy.

Overpayment Form Use this form when submitting checks in response to a CalOptima notice of overpayment.

P

Pregnancy Notification Report Download PDF Icon Complete to provide CalOptima with risk assessment of members who are expecting mothers.

Submit when disputing a level-one member complaint.

Submit when disputing a level-II member complaint.

Psychological Testing Pre-Authorization Request Form Download PDF Icon You must submit this form to pre-authorize all psychological testing

R

Request for Accounting of Disclosures  Download PDF Icon Submit to receive a record of how member PHI was released.

Restriction on Manner/Method of Confidential Communication Form  Download PDF Icon Request to receive confidential communications of PHI by different ways or to a different address.

Retro Authorization Request for Acute Inpatient Care Download PDF Icon Submit when requesting acute inpatient care services for member retroactively.

S

State Fair Hearing Form Download PDF Icon Submit when requesting a State Hearing to dispute a decision about a member’s health care.

Statement of Disagreement Request to Include Amendment Request and Denial with Future Disclosures Download PDF Icon Submit when rebutting denial by CalOptima to change member’s Protected Health Information (PHI).

Suspected Fraud or Abuse Referral Form  Download PDF Icon Submit to request investigation of suspected fraud or abuse.

T

Transplant Notification and Request Form Download PDF Icon Use this form for all transplant services, including pre-transplant evaluations.

Transportation of a Minor Consent Form Download PDF Icon Submit when granting permission for minor dependent to be transported by CalOptima Health’s Non-Medical Transportation (NMT) or Non-Emergency Medical Transportation (NEMT) service providers.

U

UB04 claims form Download PDF Icon Standard claim form that any institutional provider can use for the billing of medical and mental health claims.

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Waiver of Liability Statement Download PDF Icon Submit when waiving right to collect payment from a OneCare or OneCare Connect member.

Wheelchair Clinical Questionnaire Download PDF Icon Complete when evaluating member’s need for new seating equipment (wheelchair).

Wheelchair Repairs Authorization Request Download PDF Icon Complete when requesting repairs or services to member’s wheelchair.

Contact Us
  • Providers and other health care professionals with questions regarding Medi-Cal, OneCare Connect, OneCare or PACE can call the Provider Resource Line at 714-246-8600 or email: providerservices@caloptima.org

Electronic Data Interchange (EDI)
Provider Disputes
  • Dispute Process
    Review the payment dispute process for Medi-Cal and OneCare contracted providers

Prior Authorizations

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